Frequently Asked Questions

Frequently Asked Questions

If you booked directly through our website, NomadaResidences.com, you may cancel your reservation at least seven days prior to the check-in date without penalty.

If you cancel or shorten your reservation for a unit seven days or less, you are required to pay 100% of the Accommodation Fees for your reservation.

Nomada Residences can extend your reservation without penalty if Nomada Residences has occupancy for that particular unit.

If you booked through another booking website, you must adhere to that booking channel’s cancellation policy.

No, unfortunately pets are not allowed.

Guests have access to all amenities, provided they are made available by the building:

On the 6th floor, you’ll find our resort-style pool, gym, and BBQ grills which you can access by reserving a time slot with the Front Desk. (This is to comply with COVID-19 capacity limits as per the CDC and city officials.)

We provide pool towels inside the apartment for your convenience. If you take the towel to the pool, please make sure to bring it back. No alcohol or glass containers allowed poolside.

Accessible Hours:

Pool & BBQ Grills: Open Sunrise – Sunset

Multipurpose Room: Open from 9am – 10pm

Fitness Center: Open 24 hours

Please contact your host to extend your reservation. If the dates are available, they will be able to extend your reservation!

Please see our cancelation policy for details.

There is a dedicated trash room down the hall. You can leave your recyclables in the trash room. Only dispose of trash in the chute.

Yes, but please note that the front desk, nor Nomada, cannot be held liable for any lost packages or mail.

Please address your package this way:

YOUR NAME

3900 Biscayne Blvd.

Attn: NOMADA FRONT DESK

Miami, FL 33137

Please DO NOT list a unit number. We do not have access to the mailboxes. Once your package arrives, please make sure to have your tracking number in hand so that the front desk can search for it and you can retrieve it quickly.

Each unit comes with one free assigned parking space. The garage’s max height is 7ft.

We only accept credit card payments through our booking website. The balance due is collected upon booking. If your credit card has been declined, please contact your host for assistance.

1. Prior to confirming your reservation

Nomada requires all guests to provide photo identification and undergo a light background check. The person whose name is on the reservation must be the person to check-in and they must be age 21+.

2. No Unregistered Guests

We know this is Miami and people love to have a good time. While we always encourage that, our coverage states that only guests that have been listed in the original Airbnb booking reservation and pre-approved by your Airbnb host, are allowed to access the property.

3. Respect Thy Neighbor

While we encourage all guests to enjoy their stay, we ask that guests remain courteous and respectful to all neighbors and staff.

4. Check Out Is 11 AM

We know you’ll love your stay so much that you won’t want to ever leave, but our next guests will be arriving at 4 PM and we require adequate time to prepare the space for them. Our dedicated cleaning crews start cleaning at 11 AM. Please note that a late check-out will incur a late check-out fee.

5. Lights & Air Conditioning

In order to conserve as much electricity as possible, please raise the temperature of the air conditioning to 75 degrees and turn off all lights every time you leave the unit, including upon checkout.

6. Anything You Use, Please Put it Back

Everything located in the apartment is yours to use during your stay, we only ask that if you use or move something, please put it back where it was found.

7. Parties or Events Are Not Permitted

If you’re coming to Miami to party, you’ve definitely picked the right place, just not at Nomada Destination Residences. Our goal is to maintain a family-friendly environment where guests can come to relax. Any unruly behavior or serious complaints will result in you being asked to leave (and we’d truly hate for that to happen!).

8. Noise Level

Nomada Destination Residences strives to ensure peace and quiet for all of our guests, neighbors, and community. For that reason, we use privacy-safe noise monitoring technology in our apartments. They only monitor for excess levels of noise and do not record types of sound or conversations and are in place to help ensure you also have a quiet and peaceful stay with us.

9. Florida Statute 509.141 Sec. 2 & 3:

(2) The operator of any public lodging establishment or public food service establishment shall notify such guest that the establishment no longer desires to entertain the guest and shall request that such guest immediately depart from the establishment. Such notice may be given orally or in writing. If the notice is in writing, it shall be as follows:

“You are hereby notified that this establishment no longer desires to entertain you as its guest, and you are requested to leave at once. To remain after receipt of this notice is a misdemeanor under the laws of this state.”

(3) Any guest who remains or attempts to remain in any such establishment after being requested to leave is guilty of a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083.

10. No Eating or Drinking in Bedrooms

Popcorn in bed? Think again… Eating and or drinking in bed can result in accidental spills and additional cleaning fees. Nobody wants that!

11. No Smoking

We are a smoke-free building. No smoking is permitted inside units, on balconies, in common areas, nor at the amenities. Please be respectful of this rule. Please note that if there is smoking anywhere, an additional $300 cleaning fee will be applied.

12. No Pets

We LOVE pets but unfortunately, some of our guests are allergic to them. As a result, no pets of any kind are allowed inside the Nomada units (unless it’s a unicorn, then maybe you’ll get a hall pass). Of course, service animals and ESAs are always welcome.

13. Accidental Breaks or Damage

Hey, accidents happen. We get it… all we ask is that you give us a heads up if something breaks in order for us to make sure it’s replaced for our next guests. We’ll try to fix it, but if it can’t be fixed, we’ll ask for your help in covering the replacement.

14. Amenity Access

On the 6th floor, you’ll find our resort-style pool, gym, and BBQ grills which you can access by reserving a time slot with the Front Desk. (This is to comply with COVID19 capacity limits as per the CDC and city officials.) We provide pool towels inside the apartment for your convenience. If you take the towel to the pool, please make sure to bring it back. Oh and please no alcohol or glass containers at the pool.

15. Trash

Please don’t allow trash to accumulate, remove any and all trash from your unit. Trash chutes are located on every floor right down the hall.

16. Electric bicycles and Electric Scooters are not allowed anywhere on the property.

17. Lost Key, Fob, Parking Tag

Please make sure to return all key cards, fobs, and parking decal which you are given at check-in. In case you’ve lost any of the items, the cost for replacements are the following:

Key Card: $50

Fob: $100

Parking Decal: $100

Overall, we really want you to have a good time and to treat our property as if it was yours. Always be courteous with your neighbors and respectful to the staff.

Because our units are not in a traditional hotel, we don’t have anywhere to store luggage. We always recommend RadicalStorage.com to our guests if you need somewhere to store your luggage after checking out.

Yes, our units and entire buildings are tobacco and smoke-free.

We cannot guarantee an early check in because if there is a reservation prior to yours, housekeeping will need time to clean, sanitize, and reset for your stay. If there is no reservation prior to yours, we can offer an early check in for $50.

If you cancel or shorten your reservation for a unit seven days or less, you are required to pay 100% of the Accommodation Fees for your reservation.

Nope! Nomada supplies each unit with bath towels and pool towels for your luxury stay in Miami.

Please contact your host immediately. For afterhour emergencies, please contact the front desk.

If you booked your stay through our website, yes you can. Please contact your host.

Guests will receive check in instructions two days prior to their check in date. Please proceed to the front desk and they will issue you key cards, fobs, and a parking decal if requested.

Guests will receive check out instructions one day prior to their check out date. Please proceed to the front desk and they will collect the key cards, fobs, and the parking decal if issued.

We offer Pack ‘n Play for guests who need a crib. Please contact your host for more details.

According to rules made by the building’s association, there is a limit on capacity of persons per condo. Each condo is supplied with just enough furniture to accommodate its capacity. Therefore, we do not offer additional beds.

Because we are not a hotel, we only include essentials to help jump-start your stay. There is a grocery store 5 blocks away should you need to buy extra items.

According to rules made by the building’s association, there is a limit on capacity of persons per condo. Each condo is supplied with just enough furniture to accommodate its capacity so extra furniture is not allowed.

Nomada Destination Residences is located at 3900 Biscayne Blvd. Miami, FL 33137

Yes, a hold of $500 will be charged to your credit card on the day of check-in.

Yes! We have Nomada Destination Residences representatives onsite every Monday – Friday from 9 AM to 5 PM.

Yes, WiFi, Cable, and Water are included in every reservation with Nomada Destination Residences.

Yes you can! We have partnered with RoomBox to offer pre-ordered grocery delivery to make your stay as conveinent as possible.

The items provided during your stay include: Linens, towels, small toiletries: shampoo, conditioner, body wash, lotion, bar soap, hand soap, hand lotion, dishwashing liquid, sponge, dishwasher pods, trash bags, paper towels, toilet paper.

We do not provide turnover housekeeping services, but we do offer housekeeping services a la carte at an additional cost which must be scheduled 24 hours in advance.

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